Description
Management of IT processes crucial to business operations. IT service management (ITSM) best practices including service desk management, incident management, problem management, change management, release management, and configuration management.
Prerequisites
- Prerequisite(s): ITIS 5401 .
Conditions and arrangements
- Prerequisite(s): ITIS 5401 .
Reference text in its original language
Management of IT processes crucial to business operations. IT service management (ITSM) best practices including service desk management, incident management, problem management, change management, release management, and configuration management.
- Prerequisite(s): ITIS 5401 .
Sources and references
Dates and sources are retained to help you verify the information. Translations are provided to facilitate reading; the official source governs conditions and requirements.
Source reference : https://calendar.carleton.ca/grad/courses/ITIS/