描述
向客户提供服务与商品，关注效率、效能与生产力。涉及产品、人员、设备、供应商与客户的流程规划与控制。变异与不确定性对交付时间、库存、质量与客户服务的影响。
先修课程
- 先决条件：BUSI 5801 。
条件与方式
- 先决条件：BUSI 5801 。
原文参考文本
The provision of services and goods to customers, with focus on efficiency, effectiveness, and productivity. Planning and control of processes involving products, workers, equipment, suppliers, and customers. Effects of variation and uncertainty on lead time, inventory, quality, and customer service.
- Prerequisite(s): BUSI 5801 .
来源与参考
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来源参考 : https://calendar.carleton.ca/grad/courses/TOMS/