課程說明
向顧客提供服務與商品，重點在效率、效能與生產力。涉及產品、員工、設備、供應商與顧客之流程規劃與控制。變異與不確定性對交貨時間、庫存、品質與顧客服務之影響。
先修條件
- 先修科目：BUSI 5801 。
條件與方式
- 先修科目：BUSI 5801 。
原文參考文本
The provision of services and goods to customers, with focus on efficiency, effectiveness, and productivity. Planning and control of processes involving products, workers, equipment, suppliers, and customers. Effects of variation and uncertainty on lead time, inventory, quality, and customer service.
- Prerequisite(s): BUSI 5801 .
來源與參考
保留日期與來源以協助你核實資料。為便於閱讀提供譯文；官方來源為條件與要求的參照。
來源參考 : https://calendar.carleton.ca/grad/courses/TOMS/